NONDA / LEGAL

Cancellations and Refunds

1. Right of withdrawal

Credit packs sold on Nonda are digital content added to your account upon payment approval. Under Article 15(1)(ğ) of the Regulation on Distance Contracts, there is no statutory right of withdrawal for these contracts. You acknowledge this separately before purchase.

2. Failed generations

If a generation cannot be completed for a provider or platform related reason, the credits reserved for that generation are automatically returned to your account. You do not need to submit a separate request.

3. Refunds for unused packs (voluntary customer benefit)

If you have not used any credits from your purchased pack, you may request a refund by emailing kesit@kesityayinlari.com within 14 days of purchase. If approved, the payment is refunded to the card you used and the pack's credits are deducted from your account. No refunds are made for partially used packs or packs whose validity period has expired.

4. Refund processing time

Approved refunds are forwarded to the payment service provider on the same day. Depending on your bank, the amount generally appears on your card within 2–10 business days.

5. Incorrect or duplicate charges

If you believe your card was charged incorrectly or more than once, email kesit@kesityayinlari.com with the order date and amount. Incorrect charges are refunded in full after review.

6. Account closure

If you wish to close your account, the conditions in Section 3 apply to your unused credits. Refunds may not be available for accounts closed due to a serious violation of the Terms of Use.

7. Contact

For all cancellation and refund requests: kesit@kesityayinlari.com · 0212 703 12 88