NONDA / HELP

How can we help?

Why does a model say “needs connection”?

Each model family runs through a provider whose API key must be added on the server. The Connections page shows which providers are active and which environment variable each one needs.

Do I need an account?

You can explore, write drafts and use the editors without an account. Generating with a model, sharing links, cloud backup and teams need you to log in.

How do I write a better prompt?

Describe the subject, setting, light, camera and mood. In the image and video studios, use the style, lighting and camera chips, then open “Final prompt” to see exactly what is sent. “Enhance brief” rewrites your idea with more detail when a chat model is connected.

Can I export a PDF or a transparent PNG?

Yes. Open Download in the Design Studio and choose PNG (with transparent background), JPG, SVG or PDF for the current page or all pages, at 1× to 3× size.

How do I use my brand colors and fonts?

Set them once in Brand kit. They appear at the top of every color and font picker in the Design Studio, and your logos show in the Brand panel.

Why does export take as long as the video?

Export records the composition in real time in your browser, so a 30-second video takes about 30 seconds. Keep the tab visible while it runs. 4K may drop frames on slower machines.

Can I animate a still image?

Yes. Choose “Animate this image” on any generated image, or switch the Video studio to Image mode and add a start frame. In the Video Studio editor you can also add keyframes for position, scale, rotation and opacity.

How are credits charged?

When a generation starts, its quoted credits are reserved; when it finishes, the actual cost is charged: per token for chat, per image, per second of video or audio, and per edit. Failed generations return the reservation. A chat reply you stop early is charged for your message and the text already written. New accounts receive welcome credits once their email address is verified. Your ledger is on the Usage page.

Do drafts or local tools cost credits?

No. Drafts, the editors, local background removal and local upscaling run in your browser and are free.

Who can open a share link?

Anyone with the link, until it expires or you revoke it on the Shared page. You can turn off downloads and limit a link to your team.

How do team invitations work?

Owners and admins create an invite link for an email address. The person logs in with that same email and accepts it within 7 days.

Where is my work stored?

Projects, chats and your library live in this browser. Use Cloud backup on the Projects page to store a copy on the server, or Settings to download all account data.

Is my prompt sent anywhere?

Only to the provider of the model you choose, when you press Generate or send a chat message. Provider keys stay on the server and your name or email is not included.

Keyboard shortcuts

Open search
⌘/Ctrl K
Generate in a studio
⌘/Ctrl Enter
Undo · redo in editors
⌘/Ctrl Z · Shift Z
Duplicate
⌘/Ctrl D
Play / pause video
Space
Split clip at playhead
S
Close dialogs
Esc

Still stuck?

Tell us what happened and we will get back to you. Mentioning the page and the steps you took helps a lot.

Contact usCheck connection status